About return restraint

Return Policy

商品到着後7日以内にご連絡いただいた場合のみ返品に応じます。
Please check the return conditions and contact us at the address below.
Please note that we do not accept returns due to customer convenience.

[Contact information for returns]
株式会社ペティオ 0120-133-035

Return conditions

Returns are only accepted in the following cases:

  • In case of defective products
  • If the product you received is different

However, we cannot accept returns in the following cases:

  • The product you used
  • Products that have been damaged or scratched while in the customer's possession

Whether or not you will be responsible for shipping costs for returns

We will cover the shipping costs required to return and resend the product.

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