ContentsUseful information

Q&A about pets

About food

Pups under 6 months old have underdeveloped digestive organs and other internal organs, so they may have a harder time digesting their food than an adult dog, or they may get stuck. Please check the display on the back before purchasing. Please note that some products can be given to children from 3 months of age and some cannot be given to children under 1 year of age.

When opened, outside air enters the package and the oxygen absorber (which absorbs oxygen and prevents food from deteriorating and deteriorating) becomes ineffective, leading to oxidation, spoilage, mold, etc. Also, be sure to store it in the refrigerator after opening, as it may be eaten by pests at room temperature.

Please store in the refrigerator after opening the inner bag. If the outer bag is opened and the inner bag is not open, it can be stored at room temperature in a cool place out of sunlight.

The contents of the oxygen absorber are iron powder and vitamin C, so there is no harm in eating it, but the bag is not digested by the body. Check your dog's stool and if there are any changes in his condition, please consult your veterinarian.

The ingredients contained in chicken and beef (mainly ``amino acids'' and ``fats''), ``starch'', and ``yalapin'', which is the flavor component of sweet potatoes, look like white powder. These are contained in the raw materials, so there is no problem in eating them.

Just because the expiration date has passed doesn't mean you can't eat it anymore, but we don't recommend it. Also, once opened, please use it up as soon as possible, regardless of the expiration date.

Although it is manufactured to the same standards as for humans and uses safe, secure, and high-quality ingredients, it should only be given to the intended pets.

There are some substances, such as propylene glycol, that are safe for humans and dogs, but can cause poor health when given to cats. Please provide treats for each dog and cat.

About supplies

Too much moisture or a large difference in environmental temperature can cause poor germination. When adding water, it is sufficient to moisten the soil (sprinkle water with a sprayer). The germination rate will be better if you soak the seeds in water for 2 to 3 hours beforehand, then drain the water before sowing.

The effects of Actinidia differ depending on the part, with the ``fruit'' part having a stronger effect, and the ``tree'' and ``leaf'' parts having a weaker effect. Some children find it difficult to respond to it or are not good at it. When feeding, choose the type of Actinidia, feed the appropriate amount, and see how it goes.

If the hair is clogged between the blade and the blade, lack of lubricant will result in a sharpness. Please frequently clean and lubricate the blade. Lubricant can be used as long as it is a commercially available fine sewing machine oil other than the one supplied. Still it is time to replace the blade if the sharpness is bad.
Click here for replacement blades for hair clippers

The water-absorbing polymer itself is not a harmful ingredient, but if you eat a large amount, it absorbs the water in your body and expands, which can lead to a blockage in your body. If ingested, induce vomiting of the polymer and consult a veterinarian. For children who have a habit of tearing sheets, we recommend using a ``sheet tear prevention cover''.
Click here for sheet tear prevention cover

Only the "2-Way Dog Room Circle for Toilet Training" can be swapped between the left and right sides. In that case, they will be referred to as "right type" and "left type."
Click here for “Dog Room Circle 2Way for Toilet Training”

①Why should you not give it to children under 1 year old?
This is because their digestive organs are underdeveloped, which can lead to indigestion or food getting stuck in the throat or organs.

② I ate it all at once. Is it okay?
Don't worry, since corn starch is the main ingredient, it will dissolve in your stomach and be excreted. However, if there is a large amount, it may not dissolve easily and may become packed, so please remove it if you feel like swallowing it.

③Is the white powder on the surface mold?
This is precipitated raw material components such as corn starch. Please rest assured that it is not mold.

Other

Basically, it lasts about 6 months, but we recommend replacing it sooner depending on the degree of damage.
Click here for special feature on collars, leads, and harnesses

Never use a walking leash as it is not strong enough to withstand mooring. If used for mooring, a strong load will be applied, which may cause premature breakage, or breakage due to biting or everyday friction or pulling.

The manufacturer does not accept returns or exchanges, so please contact the store where you purchased it.

■Please use Petio official online shop
https://www.petio.com/pshop/

Toll-free number: 0120-133-035
(Reception hours: weekdays (excluding weekends and holidays) 10:00 a.m. to 12:00 p.m./1:00 p.m. to 4:00 p.m.)

For in-store purchases
Food:Only products that exhibit poor quality or a strange odor before or after opening will be eligible for exchange or return. Please note that we cannot take responsibility for cases such as ``not eating'' or ``purchasing by mistake.''
Supplies:Exchanges and returns are only available in the case of initial malfunction or unintentional damage before use or within the warranty period.

When purchasing from the online shop
Please contact us if you would like to purchase from our online store.
If you purchased from other sites (Amazon, Rakuten, Charm, Q10, etc.), please contact each site.